Terms & Conditions Royale36 – The Complete Guide for All Malaysian Members

1. Acceptance of Terms

Welcome to Royale36. This online casino platform is operated by Royale36 Entertainment Ltd ("Royale36", "we", "platform"). By registering an account, making a deposit, or using any service offered by Royale36, you automatically agree to and are bound by all terms and conditions set out in this document.

This document constitutes a legally binding agreement between you ("member", "user", "player") and Royale36. If you do not agree with any part of these terms, you are advised not to use the Royale36 platform. Continued use of the platform signifies your full acceptance of all terms and conditions stated herein.

2. Eligibility & Account Registration

To register and use the Royale36 platform, you must meet all of the following eligibility requirements:

• At least 21 years old on the date of registration.
• Residing in a region where the use of online casino platforms is not specifically prohibited by local law.
• Register using accurate, truthful, and up-to-date personal information — including your full name, an active email address, and a valid Malaysian phone number.
• Never previously closed, suspended, or banned from Royale36 for any breach of terms.
• Do not register on behalf of another person or use a false identity.

Each individual is only permitted to hold one active account at Royale36. Multiple account registrations — whether using different personal details, different devices, or different IP addresses — are strictly prohibited and may result in the freezing of all associated accounts along with any balances held within them.

Royale36 reserves the right to request identity verification documents (such as a MyKad, passport, or other valid identification) at any time, particularly before processing withdrawals that exceed a certain threshold. Failure to provide the requested documents within the specified timeframe may result in a temporary account suspension.

3. Deposits & Payment Methods

Royale36 accepts deposits via the following local Malaysian payment methods:

• e-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Instant Transfer: DuitNow
• Online Banking (FPX): Maybank2u, CIMB Clicks, and other FPX member banks

Deposit terms you should know:

• The minimum deposit amount is RM 20 per transaction.
• No standard daily maximum deposit limit is set, though limits may vary depending on your VIP tier and payment method.
• All deposits are processed in Malaysian Ringgit (RM) only.
• Funds deposited through this platform are intended solely for gaming on Royale36 and may not be transferred to any third party.
• Royale36 is not responsible for any fees or charges imposed by your e-wallet provider or bank.
• If a deposit fails to process due to a technical issue, please contact Royale36 customer support with proof of the transaction before attempting another deposit.

Royale36 uses 256-bit SSL encryption to protect all financial information transmitted through the platform. We do not store your full bank account or payment card details in our systems.

4. Withdrawals & Processing

Royale36 processes withdrawal requests within 3 minutes for all available payment methods. Withdrawal terms and processes are as follows:

• The minimum withdrawal amount is RM 50 per request.
• Withdrawals may only be made to the same payment method used for the deposit — this is a standard security measure to prevent money laundering.
• All bonus wagering requirements must be fully met before the bonus balance can be withdrawn.
• Royale36 reserves the right to request additional identity verification for withdrawals exceeding RM 10,000 within 24 hours.
• Winnings arising from technical faults, system disruptions, or software errors are invalid for withdrawal and may be voided by Royale36.
• Royale36 reserves the right to suspend withdrawals suspected of involving fraud or illegal activity pending the completion of an investigation.

5. Bonuses & Promotions

Royale36 offers a range of bonuses and promotions to its members. All bonuses are subject to specific terms stated at the time the offer is made. The following general terms apply to all Royale36 bonuses:

Welcome Bonus (150% up to RM 1,500):

• Available to new members only — limited to one per person, address, phone number, and IP address.
• Automatically credited after your first successful deposit.
• Wagering requirement: 30x the total deposit and bonus amount before a withdrawal is permitted.
• Wagering requirement fulfilment period: 30 days from the date the bonus is credited.

Daily Deposit Bonus (10% up to RM 500):

• Claimable once per day for each deposit that meets the minimum qualifying amount.
• Wagering requirement: 20x the total bonus amount before a withdrawal is permitted.
• Cannot be combined with other promotions unless otherwise stated.

General Bonus Terms:

• Royale36 reserves the right to void any bonus if misuse, fraud, or an attempt to exploit the bonus system is suspected.
• Players who use low-risk betting strategies or abnormal gameplay patterns solely to fulfil wagering requirements may be disqualified from the bonus programme.
• Unused bonuses will expire automatically 30 days after the credited date.
• Royale36 reserves the right to modify, suspend, or terminate any promotion without prior notice.

6. Game Rules

All games at Royale36 — including slots, live casino, baccarat, roulette, blackjack, table games, and all other categories — are played in accordance with industry-standard rules. Key things to know:

• All RNG (Random Number Generator) games use technology that has been independently audited by internationally recognised certification bodies. The outcome of every game is entirely random and cannot be influenced by Royale36 or any player.
• All live casino games are streamed live from professional studios. Results announced by the live host are final and cannot be disputed unless there is clear evidence of a technical error.
• Bets that have been placed and confirmed cannot be cancelled.
• In the event of a technical disruption during a gaming session, Royale36 will use server data to determine the status of any affected bets. Decisions made by Royale36's technical team are final.
• The use of bots, automation software, or any third-party tools to play is strictly prohibited.

7. VIP Programme & Cashback

The Royale36 VIP programme comprises four tiers: Bronze, Silver, Gold, and Diamond. Tier upgrades are automatic, based on cumulative wagering totals within a defined period.

Weekly cashback is calculated based on each member's actual net losses across all game categories from Monday to Sunday. Cashback rates are as follows:

• Bronze 5% weekly cashback — credited every Monday
• Silver 8% weekly cashback — credited every Monday
• Gold 10% weekly cashback — credited every Monday
• Diamond 15% weekly cashback — credited every Monday

Cashback is credited to your real money balance and may be used or withdrawn immediately with no wagering requirement. Royale36 reserves the right to adjust cashback rates or the VIP tier structure with 7 days' notice to affected members.

8. Account, Security & Privacy

You are fully responsible for keeping your Royale36 account login credentials secure. The following must be observed:

• Never share your username, password, or OTP code with anyone, including royale36 staff — we will never ask for your password.
• Use a strong, unique password that is not shared with any other account.
• Log out of your account after every session, especially when using a shared device.
• Contact the Royale36 support team immediately if you suspect your account has been accessed without authorisation.

Royale36 collects and processes your personal data in accordance with Privacy Policy us. Full details on how your data is collected, used, and protected can be found on the Privacy Policy page.

9. Prohibitions & Enforcement Actions

The following activities are strictly prohibited on the Royale36 platform and may result in immediate account closure and freezing of all balances:

• Registering multiple accounts to claim bonuses more than once.
• Using a false identity or another person's identity for registration or verification.
• Engaging in any activity related to money laundering or financing illegal activities through the platform.
• Exploiting technical vulnerabilities, software errors, or game anomalies for unauthorised gain.
• Using bots, macros, automation software, or any third-party tools to play.
• Colluding or conspiring with other members to manipulate game outcomes or exploit the bonus system.
• Initiating a chargeback or fraudulent payment reversal after using those funds for gameplay.
• Threatening, assaulting, or harassing Royale36 staff or other members.

10. Liability Limits

Royale36 provides the gaming platform on an "as is" basis. We do not guarantee that the platform will always be available without interruption, or that technical errors or faults will not occur. Royale36 is not liable for:

• Financial losses resulting from game outcomes — all games carry inherent risk and winnings are not guaranteed.
• Service disruptions caused by system maintenance, natural disasters, internet failures, or factors beyond our control.
• Loss of account access due to the player's own negligence in safeguarding login credentials.
• Any indirect, consequential, or punitive losses arising from the use of the platform.

In all circumstances, Royale36's maximum total liability to any member shall not exceed the net deposit amount made by that member in the 30 days preceding the claim.

11. Responsible Gaming

Royale36 is committed to responsible gaming and the overall well-being of all members. We provide the following tools and resources to help members stay in control:

• Deposit Limits: Set daily, weekly, or monthly deposit limits directly from your account.
• Loss Limit: Set a limit on the amount you are willing to lose within a given period.
• Playtime Limit: Set reminders or limits on the time you spend on the platform.
• Self-Exclusion Break: Temporarily suspend your account for anywhere between 24 hours and 30 days.
• Permanent Self-Exclusion: Permanently close your account if you feel that gambling is having a negative impact on your life.

If you or someone you know has a gambling problem, please contact Royale36's support team or visit the Responsible Gaming us for information and available support resources.

12. Dispute Resolution

If you have a dispute or complaint regarding the Royale36 platform, please follow the procedure below:

1. Contact Customer Support: Start by contacting the Royale36 support team via live chat or email at support@royale36.best. Clearly describe your complaint and include any relevant supporting evidence (screenshots, transaction IDs, dates, and times).
2. Internal Review: The Royale36 team will investigate your complaint within 3–5 business days and contact you with their findings.
3. Appeal: If you are not satisfied with the initial decision, you may appeal to a senior supervisor within 14 days from the date the initial decision was issued.

Royale36's decisions on all game-related disputes are final, unless there is clear and verifiable evidence of a technical error. These terms and conditions are governed by the laws of the jurisdiction in which Royale36 Entertainment Ltd is registered and operates.